Frequently asked questions
1. How do I send measurements?
After the purchse we will send you an e-mail with all the required detaiils. You can fill and revert back to us.
2. Can I buy Salwar Kameez fabric or Saree with unstitched blouse?
Yes you can. Please do not select the custom stitching option.
3. Will you ship to all international destinations?
Yes, we send to all international destinations. Please verify with us if you are unsure.
4. What is the currency we accept?
We accept all currencies. Your purchased amount which gets debited from your account will be in your local currency (approximately) equivalent to the US Dollar price of the item ordered. Bank charges/commission for currency conversion will be applicable.
5. Is the shipping charge calculated on weight of the package?
Yes, the shipping charges are calculated on weight of your parcel.
6. How will my order be dispatched?
For express shipping we send by international couriers like DHL, FedEx and DPD.
We have special rates so please check with us.
For registered we use Registered Post and Speed Post.
7. Do the shipping charges vary from country to country?
Yes, they vary from country to country. International courier companies charge different charges for different zones.
8. How can I track my order online?
We will send you an e-mail with the Airway bill number and the tracking URL.
9. Once your order is dispatched we will send you e-mail mentioning
the airway bill number and tracking URL.
10. Is my personal information secure?
The details you have given to us are absolutely secure. We never give out these information’s to any other concern or personals.
11. What is the procedure to return a product, If I don’t like it?
Please report the return to us within 48 hours of receiving the product. You may email us or call us and inform us the same. The returning cost is the customers responsibility.
12. Can I return a custom stitched salwar kameez, skirt, choli or lehenga?
Sorry, custom stitched products cannot be returned or exchanged.
13. Can ready made products be returned?
Ready made products can be returned. However If we had altered them for your size they cannot be returned.
14. If I return an item will the shipping cost be refunded?
We will refund the full item cost.
We will not refund the shipping charges paid by you while purchasing the item. We will not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.